Complaints.  Sometimes they're a necessity to ensure improvement and quality assurance.

They're useful to:

• highlight gaps in service provision
• reveal patient concerns
• create opportunities to fix issues, strengthen systems, and build trust.

We prefer all complaints are sent to us in written form.  You can do this by:

1. Leaving us feedback via our website homepage.
    
2. Sending your complaint in the post to:
   
   North Medical
   c/o The Practice Manager
   702 Norman St, Invermay Park, Vic, 3350
    
3. Sending your complaint to the Health Complaints Commissioner